Parametrix
  
 
Job Title Help Desk Support
Department Information Technology
Job Location Seattle, WA
Job Type Full-Time Regular
Position Id CRS1700
Job Description



HELP DESK SUPPORT (#CRS1700)
Parametrix, a leading engineering, planning, environmental sciences and construction management firm, is seeking a full-time HELP DESK SUPPORT to join our IT Division and provide company-wide support from our Seattle and Puyallup offices.  This position will also require occasional travel between other Parametrix offices.

WHO YOU ARE:

Experienced: The Help Desk Support Technician provides onsite and remote technical support with an emphasis on hardware, connectivity and application issues. 1+ years of help desk experience diagnosing and resolving technical problems with both software and hardware. CADD experience and Desktop/Support certifications are a plus. Must also possess problem solving skills, excellent understanding of desktop operating systems, networking principles and MS applications. 

Excel at Communication: The successful candidate must have exceptional customer service; written and verbal communication; presentation; and interpersonal skills.

Relationship-focused: Strong interpersonal skills, collaborative approach, team player and you thrive on providing support to internal clients to provide resolution.

Organized: You have strong organization skills, attention to detail, can multi-task and roll with interruptions. The position is responsible for documenting and tracking status of client inquiries, coordinating appropriate response and follows up to ensure client satisfaction.


WHAT WE OFFER:

Employee Ownership and Employee Stock Contribution

An Established, Collaborative Team

Competitive compensation and generous benefits: We offer an industry competitive package with details shared and discussed in the early stages of candidate conversations

If the above description sounds like you and you wish to be considered, please submit a letter of interest and resume through our website:

www.parametrix.com

Parametrix
Inspired People… Inspired Solutions… Making a Difference.

It is our company policy and culture to provide equal opportunity to all persons based on ability and fitness to perform job duties regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Recruitment Status Accepting Applications

parametrix.com